If you have received an email from acasa One letting you know that your energy switch has been objected, please follow the guidance below so that we can help you to resolve this.
What is an objection?
An objection means your current gas and or electricity supplier has raised a reason to prevent the transfer. We’ll always email you to let you know if this happens.
If your energy switch is objected, here’s how to get back on track
- Contact your current supplier immediately. They can tell you why the switch was blocked and how to resolve it. We won’t have this information however you can find your existing supplier with our short guide.
- Ask them to lift the objection.
- Once they confirm the objection is lifted, contact us. Let us know your current supplier has resolved the issue.
- We’ll re-register your supply as quickly as possible.
Why was my energy switch objected?
“To understand why your switch was objected, you’ll need to contact your current energy supplier. They’ll be able to tell you what the problem is and how to fix it.
Common reasons for objections include:
- An outstanding balance on your account.
- For electricity switches, related MPANs not being registered together.
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