Once your order is complete, Water and Energy are supplied through Goodlord from the start of the tenancy (backdated if you’ve ordered within 60 days of the start of the tenancy).

It can take several weeks for suppliers to update their systems, during this time you will see the “bills are being set up” message in the app. Please note – this bears no effect on the services in your Goodlord Bills Included package and is simply a timeline of what is happening on the back end.

Once the suppliers have updated their systems, the progress in the app will be updated.