Frequently Asked Questions

• Internet Included 3 Articles
  • What internet / broadband speed will I get?
  • Broadband Service Issue
  • Setting up the BT 4G router
• Water Included 2 Articles
  • How do I submit my meter readings?
  • Will you switch my water company?
• Energy Included 6 Articles
  • How do I submit my meter readings?
  • Can I set up Bills Included with a pre-payment energy meter?
  • How does the Energy Bills Support Scheme work with acasa?
  • Letters or bills from the suppliers
• The Goodlord Bills Included Package 7 Articles
  • Can I cancel my bills included package?
  • Can I customise my All Bills Included package?
  • Are there any usage limits?
  • When does my Goodlord Bills Included package start?
• Billing 4 Articles
  • Do we pay automatically, or do we have to make payments ourselves?
  • What if someone in the house doesn’t pay?
  • Will I pay monthly? What is my payment schedule?
  • How can I change/update my direct debit details?

Can I cancel my bills included package?

We’re all moving out, what do we do next?

How to contact acasa

Bill Bundles Terms & Conditions

Completing An Order

What can I do if I can’t afford to pay?