The Energy Bills Support Scheme provides a £400 non-repayable discount to eligible households to help with their energy bills over winter 2022 to 2023. You don’t need to do anything; we (acasa) will provide a discount to your monthly bills to pass any credit on to you directly. You will […]
Can I set up Bills Included with a pre-payment energy meter?
An electricity or gas pre-payment meter is one where you’ll need to manually top up your credit using a special card or key, taken to a local corner shop to top-up the credit, then physically inserted into the meter to load that credit. Unfortunately, we’re not able to take over […]
Are there any usage limits?
Energy The Goodlord Bills Included package offers unlimited energy usage packages for your use at the property. Fair usage limits do apply here – if you’d like further information on your specific fair usage limits then please review our fair usage policy here. Internet For the internet part of […]
How can I find out my local Council?
In the UK, your local council is responsible for collecting council tax from every property, or – for example with students – recording any exemptions or reductions for the property’s tax bill. You can use the acasa app to find your local council. In the app, go to “Services” and […]
Can I customise my All Bills Included package?
You are able to modify your order to include or exclude broadband from your package. To add or remove Broadband (Internet/WiFI) from your Goodlord Bills Included package simply tick or un-tick the broadband service in the checkout process on the website.
What internet / broadband speed will I get?
As part of our Bills Included package, we’ll include broadband, unless you ask us to remove it. When setting up your Internet, we simply choose the fastest Virgin Media package that is available at the property. We’d get you a Fibre connection which is plenty fast enough for streaming Netflix, […]
Bill Bundles Terms & Conditions
The Goodlord Bill Bundles Terms & Conditions apply from the point of booking a Bill Bundles package (or joining a home on acasa in which a package has been set up). If you placed your Bill Bundles order before 8th November 2024, you can find the T&Cs which apply to […]
How do I track other services I pay for?
If you haven’t already done so, you can start setting up your services by checking out the “Services” section of acasa. This section features a range of exclusive offers and deals available. The payments made are transacted directly to the provider rather than through us. You may also see the […]
Who is my water supplier?
In the UK, your water supplier cannot be changed or ‘switched’ like your energy supplier can. The easiest way to find your water supplier is via the acasa app; go to “Services” and then “Water” which should show a link to your current supplier. You can also find out who […]
Will I pay monthly? What is my payment schedule?
We’ll take the first payment on move in date, or when your services are first set up. If you book services after moving in, your first bill will be taken straight after booking. For example, if you move in on the 15th of January, your first bill will be due […]