If your supplier is BT
Call 0800 121 7667 or the BT Fault line 0800 500 247, quoting your BT reference number.
If you are unsure of your BT reference number and account number please contact us via chat or email.
If your supplier is Virgin Media
Call 0800 052 5761, and provide the following when asked:
Account name – Utility Mix No1 UK Ltd
Postcode – your postcode
MAC Address – the MAC number on the back of your modem
If your supplier is Home Telecom
Call 01403216133, and provide the following when asked:
Full name of account holder
Full address and postcode
Phone number & email of account holder
Date of birth of account holder
Order placed on or before 1 June 2024
Account name: Utility Mix No1 UK Ltd
Order placed after 1 June 2024
Account name: The Student Energy Group